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September 10, 2026

We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up.SPECIFIC TASK DESCRIPTIONProvide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate.Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers.Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA services.Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices.Simultaneously use a wide range of MTA’s application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support.Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity.Maintain a high level of familiarity with constantly evolving MTA’s products and services to allow for analysis, troubleshooting and sales processes.Support all Field Support Technicians.Refer unresolved service issues to the Business/Field Dispatch Triage team.Provide input for updating the Support Center information and knowledge database.Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests.Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner.Provide a professional demeanor at all company events.Perform other duties as assigned.Required Qualifications:EDUCATION:High School Diploma or GED requiredIT Degree preferredMTA Helpdesk, Tech + , A+, Net+, MCP, MCSE or CCNA Certification preferredWORK EXPERIENCE:Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential.JOB QUALIFICATIONS (Knowledge, Skills, Abilities):  see full job description linked belowMTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/4/home/requisition/924?c=mta 

September 10, 2026

We are searching for an experienced Field Service Installation and Repair Technician (FT) at our Palmer Plant Bldg facility. Primary Duties and Responsibilities:  Nature of Work:Installation & Repair technicians are responsible for the installation and repair of MTA services for both residential and business customers. Technicians complete service orders and repairs under the direction of the assigned Manager Supervisor. Technicians work in Outside Plant copper and fiber facilities, and perform wiring installation and validation in residential and business settings. Illustrative Tasks:Completes service order by installing, removing and rearranging wiring and electronic equipment as required. This includes OSP facilities and working inside residences and businesses. Reporting of updated Service Order and OSP information in a timely manor.Clears trouble reports as required, utilizing standard testing procedures.Performs repairs and maintenance of outside plant facilities, subscriber carrier, FTTH, and XDSL services.Makes minor additions or revisions to outside plant facilities as required or directed.Performing central office and subscriber carrier duties as required.Keeps immediate Manager Supervisor/Foreman and dispatcher aware of status of work assigned on both a current and daily basis.Reports to the immediate Manager or General Foreman Supervisor substandard plant conditions which cannot be immediately corrected.Checks assigned vehicle and other work equipment as to condition, possible maintenance, and repair.Reports all unsafe conditions which cannot be immediately corrected to the assigned manager supervisor or other appropriate personnel.Responsible for maintaining tools, work equipment, and testing apparatus in good working order, and properly used.Performs general housekeeping at remote central offices as needed.Complies with all traffic laws, safety rules, and regulations.Other duties as assigned. Knowledge, Abilities and Skills:Knowledge of Association, and industry standards related to station installation, repair, and maintenance as well as facilities, CM8, subscriber carrier, FTTH and XDSL.Knowledge of the state safety code and other safety standards as set by the Association.Ability to safely perform all work duties including the operation of assigned vehicles and the use of the associated hand tools and test equipment.Ability to provide efficient and quality service within the guidelines of the Association specifications and National Electrical Code requirements.Ability to establish and maintain good customer relations through a cooperative and courteous attitude.Ability to climb poles.The understanding and expertise to install and maintain Analog and Digital Subscriber services, FTTH and XDSL.Ability to interpret cut sheets, service orders, schematics, blueprints and circuit diagrams.Familiar with Association test equipment pertaining to outside plant.Familiar with Association installation and troubleshooting procedures concerning OSP copper and Fiber, residential and small business modems, routers and wireless networking equipment.Must be a "self-starter" requiring minimal supervision.Knowledge of basic AC/DC theory.Knowledge of Fiber to the Home (FTTH) and to the business (FTTB) installation and troubleshooting practices, Passive and active optical networks, Fusion Splicing.Basic knowledge of home and small business networks, installation and configurations of routers and wireless Ethernet devices.Installation of CAT 5/6 wiring and validation testing.Required Qualifications: Journeyman Installation & Repair Technician is preferred. Other IBEW classifications of Journeyman Telephone Lineman, Journeyman Cable Splicer, Journeyman CO/PBX and Journeyman Wireman will be considered.3000 hours I&R experience within the last five years is preferred. 3,000 hours experience in any of the IBEW Journeyman classifications listed in item 1 will be considered.Ability to pass a telephony general knowledge and safety test for Telephone Technicians. Minimum acceptable score is 75%Valid Alaska Driver's License for motor vehicles.Must be able to safely perform physical requirements (i.e., climb poles and ladders, ability to lift 50 lbs, as listed in job analysis)Ability to pass color discrimination test.Must have valid first aid card, and CPR card, ; or be willing to obtain within six months from date of hire.Demonstrate basic knowledge of AC/DC theory (as tested above).Must have valid Medical Examiners Card or obtain within 30-days of hire. MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/4/home/requisition/922?c=mta 

September 10, 2026

Dino's Donuts is looking for a friendly and reliable team member to join our shop. The ideal candidate enjoys working in a food service environment, is reliable, cares about making a quality product, and helps maintain a clean and welcoming atmosphere. You’ll be involved in every step of the donut-making process--from mixing dough to the final glaze and decorations. This is a great position for students and others seeking a part-time evening job. Job DetailsPay: $17.50/hour to start/train Schedule: Monday – SaturdayShift: 4:30 PM – 8:00 PMLocation: Old Seward Hwy & 81st Ave, AnchorageResponsibilitiesPrepare donut dough according to established recipesDecorate donuts with icing, sprinkles, glazes, and other toppingsOperate kitchen equipment safely and efficiently, including mixers, sheeters, and fryersMaintain cleanliness and organization of the work area in compliance with health regulationsAssist with food production tasks such as measuring and weighing ingredientsAssist with opening/closing procedures as neededQualificationsPrior experience making donuts is a strong plusStrong attention to detail and pride in presentationAbility to lift up to 50 lbs and stand for shift periodsFood Handler's card (or willingness to obtain one)Positive attitudeDependable, punctual, and able to work assigned shiftsReliable transportationPerformance ExpectationsDependability and punctualityArrive on time and ready to work for each scheduled shiftAbility to multitask and stay organized in a fast-paced environmentAttention to detail and cleanlinessPositive attitude and team-oriented mindsetMaintain cleanliness and food safety standards at all timesSupport team members and contribute to smooth daily operationsHow to ApplyApply here on indeed or bring a resume to Dino’s Donuts and complete a job application.