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September 10, 2026

We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up.SPECIFIC TASK DESCRIPTIONProvide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate.Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers.Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA services.Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices.Simultaneously use a wide range of MTA’s application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support.Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity.Maintain a high level of familiarity with constantly evolving MTA’s products and services to allow for analysis, troubleshooting and sales processes.Support all Field Support Technicians.Refer unresolved service issues to the Business/Field Dispatch Triage team.Provide input for updating the Support Center information and knowledge database.Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests.Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner.Provide a professional demeanor at all company events.Perform other duties as assigned.Required Qualifications:EDUCATION:High School Diploma or GED requiredIT Degree preferredMTA Helpdesk, Tech + , A+, Net+, MCP, MCSE or CCNA Certification preferredWORK EXPERIENCE:Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential.JOB QUALIFICATIONS (Knowledge, Skills, Abilities):  see full job description linked belowMTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/4/home/requisition/924?c=mta 

September 09, 2026

COMMUNITY RISK REDUCTION COORDINATOR (Fire Training Specialist) - Range 29 / IAFFSalary $51.92 - $56.17 HourlyLocation 1301 E 80th Avenue, Anchorage, AKJob Type RegularJob Number 2026-00620Department Anchorage Fire DepartmentDivision Wildfire DivisionOpening Date 09/09/2026Closing Date 9/18/2026 11:59 PM AlaskaDescriptionBenefitsQuestionsJob Information Open to the general public and any current employee of the Municipality of AnchorageThis position is represented by the International Association of Fire Fighters (IAFF) - Local 1264 Union and is subject to the current provisions of the agreement between the Municipality of Anchorage and the IAFF Local 1264 Union.  If the person selected is not affiliated with the IAFF Local 1264 union, he or she must become a member in good standing within 30 days of beginning work.DEPARTMENT: Anchorage Fire Department (AFD)LOCATION OF WORK: 1301 E 80th Ave, Anchorage HOURS OF WORK: Monday through Friday To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.  Example of Duties Working under the general supervision of the Wildfire Fuels/Fire Specialist, the Community Risk Reduction Coordinator (CRRC) is a key member of the Anchorage Fire Department's (AFD) public education program. The CRRC is responsible for planning, coordinating, and delivering awareness and educational programs by using outreach and all forms of media to improve the community's health and safety through increased preparedness and resiliency, and by reducing the frequency, duration and severity of fire and medical emergencies. The CRRC monitors and analyzes data and reports on fire and injury statistics from local, state, and national programs as part of initial and ongoing planning processes. Other related duties as assigned. Minimum Qualifications / Substitutions / Preferences  High school diploma, GED, or equivalent and six (6) years of experience in developing and delivering training, two (2) years must have been in fire, rescue, paramedic or emergency operation management training.ORAssociate’s degree in Fire Science, Fire Administration, Emergency Medical Services or a closely related discipline and four (4) years of experience in developing and delivering training two (2) years of experience must have been in fire, recue, paramedic or emergency operation management training.ORBachelor’s degree in Fire Science, Fire Administration, Emergency Medical Services or a closely related discipline and two (2) years of experience in developing and delivering training, two (2) years must have been in fire, rescue, paramedic or emergency operation management training.All applicants must possess and/or complete:Valid State of Alaska Driver’s License with satisfactory driving record at time of hire.State of Alaska Public Fire and Life Safety Educator level I or higher or equivalent with six (6) months of hire.The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include: Health / Medical Benefits:Life InsuranceDependent Life InsuranceShort Term DisabilityLong Term DisabilityRetirement: State of Alaska Public Employee Retirement System (PERS) Program401(k) and 457 Savings PlansEmployer Paid Benefits: Employee Assistance ProgramPaid Leave Plan13 Paid Holidays

September 09, 2026

About UsFamily Centered Services of Alaska (FCSA) is a nonprofit 501 (c) (3) corporation founded in 1989 by Fairbanks, Alaska community members committed to helping children with a wide spectrum of behavioral and mental health needs. Today, FCSA has over 100 employees dedicated to our mission of providing unconditional care to children and their families.FCSA provides behavioral and mental health services to youth aged 5-19. Services include outpatient therapy, education, foster care, and short or long-term residential treatment. FCSA is nationally accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and was one of the first organizations to be licensed by the state to establish, recruit, and monitor foster homes.About the JobFamily Centered Services of Alaska is looking for a qualified individual to fill the Quality Assurance Specialist role in our organization. The Quality Assurance Specialist will provide the day-to-day Quality Assurance for FCSA. They will work to provide support to leaders and departments to ensure that all FCSA treatment forms, documentation, and treatment standards meet or exceed all applicable federal, state, accreditor, or funding agency laws and regulations.Responsibilities:Complete reviews and audits of client record forms as assigned to provide insight and data to leaders and their teams regarding the compliance and quality of documentation in accordance with payor, licensing, state, and accreditor regulations.Complete audit compliance scores and qualitative data to report current and trending outcomes to leaders and stakeholders regarding record documentation and other treatment metrics.Provide FCSA Training Department education in completion of client documentation and assist in training program staff in how to complete forms and/or make appropriate treatment documentation as assigned.Acts as a technical resource to staff.Process and/or complete satisfaction surveys for stakeholders, clients, and staff as assigned.Process all records requests in accordance with HIPAA and agency policy, maintaining an accurate accounting of all PHI disclosures.Ensure newly hired staff successfully obtain their National Provider Identifier (NPI) numbers, providing guidance and follow-up during onboarding.Manage the Medicaid enrollment process for new providers to ensure timely activation for billing and service delivery.Review billing error logs to identify issues preventing claims from processing, resolve errors when appropriate, and coordinate with billing staff to support accurate claim submission.Community liaison that will represent FCSA to the professional and social community.The ability to think creatively, develop abstract ideas, and provide both short- and long-range visionary strategies.Other job-related duties as assigned.Qualifications:Bachelor’s degree in a field that will provide necessary training to perform the duties of the position, preferred. Some of those skills include: familiarity with data collection systems, information system design, and computer program operation.Superior verbal and written communication skills.One year of experience in quality assurance administration.A thorough understanding of Microsoft Word, Access, Excel, and Power-Point.Knowledge of Alaska childcare, Alaska child and family service system, Medicaid regulations, DMHDD, and juvenile justice regulations, laws, and policies. Knowledge of accreditor standards for Behavioral Health Services.Current Alaska driver’s license, personal vehicle insurance, and driving history that allows for insurability by FCSA auto insurance carrier.Freedom from criminal convictions that may adversely affect the employee’s ability to work safely with children, contingent on a fingerprint & background records check conducted by the State of Alaska Division of Health Care Services Background Check Unit.All applicants must be at least 21 years of age due to State of AK regulations and must pass a State of AK Background Check.Family Centered Services of Alaska Benefits:Family Centered Services of Alaska provides on the job training, career advancement opportunities, and tuition reimbursement for employees looking to further their education in behavioral health related fields. FCSA offers a full benefits package including paid time off, medical & dental insurance, vision reimbursement, life & disability insurance, and a generous retirement plan.FCSA is a nonprofit organization that is tax exempt under Section 501(c)(3) of the Internal Revenue Code. Employees working for Family Centered Services of Alaska qualify for Public Service Loan Forgiveness (PSLF) for federal student loans. For more information on how to qualify, please visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service#pslf-processWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.